FAQs

FAQs

Orders & Payment

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and select digital payment options.

Q: How can I track my order?
A: Once your order has been shipped, you’ll receive a confirmation email with a tracking number. Use this number to track your package on the carrier's website.

Q: Can I cancel or modify my order after it’s been placed?
A: Orders can only be canceled or modified within 1 hour of purchase. Please contact us immediately at shopnatashaak@gmail.com.

Shipping

Q: How long does shipping take?
A: Orders are processed within 2-3 business days. Standard shipping typically takes 3-7 business days.

Q: Do you offer expedited shipping?
A: Yes, expedited shipping options are available at checkout for an additional fee.

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery for store credit only. Items must be unworn, unwashed, and in their original condition with tags attached.

Q: How do I submit a return request?
A: Visit our Return Policy Page to submit a return request. You’ll need your order number and email address to get started.

Q: Do you offer exchanges?
A: At this time, we do not offer exchanges. Please request a return and place a new order for your desired item.

Products

Q: How do I know what size to order?
A: Refer to our Size Guide for detailed measurements to ensure the best fit.

Q: How should I care for my items?
A: Each product page includes specific care instructions. Please follow them to maintain the quality of your purchase.

Account

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and access your order history easily.

For further assistance, please contact us at shopnastashaak@gmail.com or use our contact form. We’re happy to help!