Refund policy

Natasha AK 14-Day Return Policy

At Natasha AK, we want you to love every piece you purchase! If for any reason you're not satisfied with your order, we gladly offer returns within 14 days of receiving your items for store credit.

Return Guidelines:

• Items must be returned within 14 days of delivery.
• Items must be unworn, unwashed, and in original condition with all tags attached.
• Final sale items, accessories, and undergarments are non-returnable.
  
• Please note: We do not offer exchanges at this time. If you would like a different size or color, please return your item for store credit and place a new order.
• Return Shipping Fee: A $10 flat rate return shipping fee will be deducted from your store credit.

Store Credit: Once we receive and inspect your return, you'll receive an email confirmation with your store credit details. Store credit will be issued in the form of a gift card, which can be used on future purchases and does not expire.

How to Return:

1. Contact our customer service team at https://account.natashaak.com to initiate your return.
2. You will receive a return authorization and instructions on where to ship your item.
3. Once your return is received and processed, we will issue store credit within 3-5 business days.

Store credit cannot be converted into a refund. If you have any questions, feel free to reach out to us at shopnatashaak@gmail.com. We're here to help!